- They now employ a person dedicated to responding to questions, queries and comments from online forums
- Their tech lead is actively participating in the RepRap community by answering general RepRap questions beyond just BotMill specific issues
- BotMill says they now have the fastest shipping in the industry: orders received by noon are shipped by 4PM on the same day
- All manufactured printers are completely tested for quality and even ship with the test print still attached to the print bed to prove they work correctly
- A tech is now dedicated to providing customer service. All email is answered within 24 hours and often within an hour
- A trouble ticket system tracks all support engagements
California startup Superstrata just launched a new e-bike made with 3D printed continuous carbon fiber.